How Cheyenne Animal Clinic streamlined documentation and reduced doctor burnout with HappyDoc
Key highlights
SOAP notes are now quick to complete, saving hours of documentation time daily.
Improved record accuracy ensures no details are forgotten.
Doctors have more time for patient care, reducing burnout and increasing appointment capacity.
Cheyenne Animal Clinic is a general practice located in Cheyenne, Wyoming, serving small animals and some exotic pets. With a dedicated team of 2.5 full-time doctors, relief veterinarians, and a hardworking support staff of technicians and receptionists, the clinic is a cornerstone of care in the community. However, like many veterinary practices, they faced the challenge of balancing patient care with the administrative burden of documentation.
The challenge: documentation overload
For Cheyenne Animal Clinic, ensuring thorough and accurate patient records came at a significant cost. Doctors often stayed late after hours or arrived early to complete their notes. This left records incomplete and created an atmosphere of exhaustion and burnout among the staff. They were even having to turn potential clients away because of time constraints.
"The biggest challenge was finding time to get quality notes in the patient records while keeping up with the caseload. Doctors just didn’t have the time to spend the time that they wanted to spend with all their patients and keep up with records. They would routinely stay late after hours and come in early before the day started to enter notes. It was definitely a source of burnout.” —Nicole Siskey, Practice Manager
Finding a solution with HappyDoc
The team discovered HappyDoc at the annual Blue River Conference and was immediately drawn to its potential. Accuracy, ease of use, and compatibility with their PIMS system were critical factors in their decision. After trying HappyDoc, they were convinced it was the right fit for their practice.
The impact of HappyDoc on Cheyenne Animal Clinic was immediate and significant. Doctors now save hours each day by generating accurate SOAP notes that can be quickly cut and pasted into their patient records. This frees up time for additional appointments and improves the accuracy of documentation.
"Happydoc has been an extremely positive change for our clinic. The records are more accurate because the doctors don’t forget facts from the exam — it’s all right there in the transcripts. The accuracy of the transcripts and ease of getting them into the patient records has saved so much time. All of our team members have found it easy to use and noticed its positive impact on our doctors.”
—Nicole Siskey, Practice Manager
With more efficient workflows, doctors no longer feel overworked, leading to a happier and healthier work environment. Now, doctors can focus on what matters most: caring for their patients and engaging with clients without distraction.
Building client trust and reducing burnout
One of the standout benefits of HappyDoc is how it has improved the clinic’s interaction with clients. Doctors can now focus entirely on conversations with pet owners and their pets without worrying about taking notes because HappyDoc accurately captures every detail. Doctors are happier, and clients feel better supported.
Looking ahead with HappyDoc
With HappyDoc, Cheyenne Animal Clinic has found a solution that simplifies documentation, enhances patient care, and supports a sustainable work-life balance for its team. The clinic is thrilled with the results they’ve seen so far and excited about continued growth alongside HappyDoc. And even better — this year, the team will be able to use a writeback integration to make workflows even more efficient.
When asked if they’d recommend HappyDoc, their answer was emphatic: "Absolutely!”
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